Privacy policy

Tcato operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Service”). Tcato is powered by Shopify, which enables us to provide the Service to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Service, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified, meaning it cannot identify you or be reasonably linked to you. Depending on how you use the Service, where you are located, and what applicable laws permit or require, we may collect or process the following categories of personal information, including inferences drawn from such information:

•Contact details, including your name, address, billing address, shipping address, phone number, and email address.

•Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations,and other payment details.

•Account information, including your username, password, security questions, preferences, and general settings.

•Transaction information, including items you view, add to your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as historical transaction records.

•Communications information, including information you provide when you contact us, such as the contents of a customer support inquiry.

•Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

•Usage information, including information about your use of the Service, including how and when you use or browse the Service.

 

Sources of Personal Information

We may collect personal information from the following sources:

•Directly from you, including when you create an account, visit or use the Service, contact us, or otherwise provide us with personal information;

•Automatically through the Service, including information collected from your device when you use our products or services or visit our website, and information obtained through cookies and similar technologies;

•From our service providers, including when we engage them to provide certain technologies and to collect or process your personal information on our behalf;

•From our partners or other third parties.

 

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use personal information for the following purposes:

•Providing, customizing, and improving the Service. We use your personal information to provide the Service, including to perform our contract with you; process payments; fulfill orders; remember your preferences and items of interest; send you account-related notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and otherwise manage your account; arrange shipping; assist with any returns or exchanges; support the posting of reviews; and create a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your personal information to better customize and improve the Service.

•Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or mail, and displaying online advertisements for products or services on the Service or other websites based on items you previously purchased or added to your cart and your other activities on the Service.

•Security and fraud prevention. We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, or take action regarding possible fraudulent, illegal, dangerous, or malicious activity; protect public safety; and maintain the security of our Services. If you choose to use the Service and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else.

•Communicating with you. We use your personal information to provide customer support, respond to your needs, provide efficient service, and maintain our business relationship.

•Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal process, including requests from law enforcement or government agencies; to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings; and to address or investigate possible violations of our terms or policies.

 

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and within the scope of this Privacy Policy. Such circumstances may include:

•Disclosure to Shopify, vendors, and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

•Disclosure to business and marketing partners to provide marketing services and serve advertisements to you. For example, through Shopify we work with third-party services to support personalized advertising based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you are located, you may have the right to ask us to stop sharing your information for targeted advertising and marketing based on your online activities across different merchants and websites. To exercise your right to opt out of this use of information, please click here.

•When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as for product shipping or through your use of social media widgets or login integrations.

•Disclosure within our affiliates or corporate group.

•In connection with a business transaction such as a merger or bankruptcy; to comply with any applicable legal obligation, including responding to subpoenas, search warrants, and similar requests; to enforce any applicable terms of service or policies; and to protect or defend the Service, rights, and the rights of our users or others.

 

Relationship with Shopify

The Service is hosted by Shopify, which collects and processes personal information about your access to and use of the Service in order to provide and improve the Service for you. Information you submit to the Service will be transmitted to and shared with Shopify and third parties that may be located outside your country or region in order to provide and improve the Service for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information we collect about your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to your requests to exercise rights over the use of your personal information for the purposes described above. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on where you are located, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal link.

 

Third-Party Websites and Links

The Service may provide links to websites or other online platforms operated by third parties. If you visit websites that are not affiliated with or controlled by us, please be sure to review their privacy and security policies and other terms of service. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of their information. Information you provide on public or semi-public platforms, including information you share on third-party social networking platforms, may also be viewed by other users of the Service and/or users of those third-party platforms, and the use of such information by us or third parties is not restricted. Our provision of such links does not, by itself, indicate that we endorse the content of those platforms or their owners or operators, unless otherwise stated in the Service.

 

Children’s Data

The Service is not intended for children, and we do not knowingly collect any personal information from minors in your jurisdiction. If you are a parent or guardian and learn that your child has provided us with personal information, you may contact us using the contact information provided below to request deletion of that information. As of the effective date of this Privacy Policy, to our knowledge, we have not “shared” or “sold” (as those terms are defined under applicable law) the personal information of minors under the age of 16.

 

Information Security and Retention

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not send sensitive or confidential information to us through insecure channels.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Service, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

 

Your Rights and Choices

Depending on where you are located, you may have some or all of the following rights with respect to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may deny your request in certain cases permitted by law.

•Right to access/know. You have the right to request access to the personal information we hold about you.

•Right to deletion. You may have the right to request that we delete the personal information we maintain about you.

•Right to correction. You may have the right to request that we correct inaccurate personal information we maintain about you.

•Right to portability. In certain circumstances and subject to certain exceptions, you may have the right to obtain a copy of the personal information we hold about you and request that we transmit it to a third party.

•Right to opt out of sale or sharing/targeted advertising. Depending on where you are located, you may have the right to opt out of the “sale” or “sharing” of personal information, or to refuse our processing of your personal information for “targeted advertising” purposes, as defined by applicable privacy laws. To exercise your right to opt out of this use of information, please click here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat it as an opt-out request for the device and browser used to access the website. If we are able to associate the device sending the signal with a Shopify account, the opt-out request will also be applied to that account. To learn more about Global Privacy Control, please visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your web browser or device.

•Managing communication preferences. We may send you promotional emails, and you may stop receiving such messages at any time by using the unsubscribe option shown in our emails. If you opt out, we may still send you non-promotional emails, such as notices related to your account or orders.

You may exercise any of the rights described above through the locations shown in the Service or by contacting us using the contact information provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, please visit: https://privacy.shopify.com/en.

 

We will not discriminate against you for exercising any of the rights described above. As permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized agent to submit a request to exercise rights on your behalf. Before accepting a request from an agent, we will require the agent to provide documentation showing that you have authorized the agent to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly within the timeframe required by applicable law.

 

Complaints

If you object to how we process your personal information, please contact us using the contact information provided below. Depending on where you are located, you may have the right to appeal our decision by contacting us using the contact information provided below, or to submit a complaint to your local data protection authority.

 

International Transfers

Please note that we may transfer, store, and process your personal information outside your country or region.

If we transfer your personal information outside the European Economic Area or the United Kingdom, unless the destination country or region has been recognized as providing an adequate level of data protection, we will use recognized data transfer mechanisms, such as the Standard Contractual Clauses issued by the European Commission or any equivalent contracts issued by the relevant UK authority.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide any notice required by applicable law.

 

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights you may have, please call us, email us at tcatous@163.com, or contact us at the following address: Linfengyuan, Zhongdu Qingshan Lakeside, Jincheng Street, Lin’an District, Hangzhou, ZJ, 310000, CN.